F.A.Q.: FREQUENTLY ASKED QUESTIONS

Is it safe to place orders with Direct-Vet?

Answer: Yes! All of our products have been carefully selected by our veterinary team and meet European place of origin standards and standards applicable to the sale of animal health products. Direct-Vet.co.uk is a company based in the Netherlands that supplies products to the Benelux countries and France. On the Direct-Vet.co.uk online store you can be sure to find quality products that come directly from the original manufacturer and pharmaceutical companies or from authorised distributers.

I’m not sure about providing an online company with my bank card. How secure are payments to Direct-Vet?

Answer: It is always a good idea to look into how secure online payments are. Direct-Vet uses the latest in security technology, in accordance with European banking establishments. To find out more about how this works, click here. As with any professional website, we do our utmost to ensure your online payments are secure.

Can Direct-vet.co.uk replace my veterinarian?

Answer: No. Direct-Vet.co.uk is not a substitute for seeing your veterinarian. To ensure the health and well-being of your pets, it is important to schedule regular appointments with your veterinarian.

Why is there no prescription medication on Direct-Vet’s online store?

Answer: Simply because it’s illegal! Some so-called veterinary sites readily sell you prescription drugs. It’s important to note that this goes against the veterinary code of ethics, is not legal, and could endanger your pet!

In fact, prescription drugs, including antibiotics, anti-inflammatories, some anti-parasitic drugs, etc., are pharmaceuticals that require an exact dosage, and if used improperly or at the incorrect dosage, can have devastating health effects on your pet. That is why these medications are only supplied on a prescription basis, by qualified pharmacists, or by licensed veterinarians.

In addition to the health risk, you run the risk of being held criminally responsible if you use these sites. In accordance with Act L.5442-10 of the Public Health Code, writing a prescription without a clinical assessment or a health report can result in 2 years in prison and a fine of 30,000 Euros.

Direct-Vet.co.uk does not have the products I am looking for. What can I do?

Answer: Easy. Email our customer support at: contact@direct-vet.co.uk or contact@direct-vet.ie.We would be happy to consider your suggestion. If it meets our quality standards, we will add this product to our offerings, and thanks to you, a new product will be available to our shoppers.

How can I contact Direct-Vet.co.uk?

Answer: Your satisfaction is our priority. You can contact us 7 days a week at the following email address: contact@direct-vet.co.uk or contact@direct-vet.ie. We will personally answer your email as quickly as possible, whether you have questions about your order, our products, or need veterinary advice.

When I open a customer account with Direct-Vet.co.uk, will I be bombarded with spam and newsletters?

Answer: Absolutely not. The information you provide will only be used to fill your order. This information will not be distributed to third parties for any purpose whatsoever. We will only use your email address to send you an order confirmation, a notification that your order has been sent, and an account renewal reminder. We do have a newsletter, but you will only receive it if you so desire (if you select the newsletter checkbox when you create your account).

How do you ship my order?

Answer: As soon as your payment has been accepted, our distribution centre will prepare your order as quickly as possible. You will receive a payment confirmation email, followed by an email notification once your order has been sent. The delivery will be made within 4 to 5 business days. We deliver to all regions of the United Kingdom.

Can I return a product?

Answer: Yes! No problem. If you are not happy with a product, you can return it within 14 days of receiving your order, by returning the product to us.

All we ask is that the product be returned intact and in its original packaging, without markings and ready for resale. Products sold in blister packaging or products that have been unpackaged or damaged cannot be exchanged or returned. Returns must include a copy of the bill of sale. We recommend returning the product in question using a tracking number, to avoid any disputes.

Once your returned product has been inspected by our distribution centre (generally within 72 hours following receipt), your reimbursement will be processed within 7 business days (and always as quickly as possible).

You will be reimbursed for the full amount of your order (delivery cost and product price). Please note that the costs of shipping the returned item to us are at your expense.

=> If you would like to return a product, please inform our customer service centre, available 7 days a week, by email at the following address: contact@direct-vet.co.uk or contact@direct-vet.ie and include a return form (download here). We will inform you of the steps to follow.

What is Direct-Vet’s privacy policy?

Personal data:

Direct-Vet collects personal data from customers visiting www.direct-vet.co.uk.

The data is collected when:

•   A customer creates an account
•   A customer places an order or a completes a product return request
•   A customer contacts Customer Service

The data collected is used internally by Direct-Vet. This information is needed to process and manage customer orders and for business relations between Direct-Vet and the customer. This information is never given or sold to third parties.

Cookies:

Direct-Vet.co.uk uses cookies to recognise a customer when the customer is browsing www.direct-vet.co.uk. You can modify or block cookies at any time by changing your browser settings. However, blocking cookies could prevent you from accessing functionality that allows you to personalise services offered by Direct-Vet.co.uk.

When you navigate the Direct-Vet website, cookies from partner organisations may be stored on your computer. These cookies serve to identify what items were viewed or purchased on www.direct-vet.co.uk and to collect navigation data, in order to personalise advertising offers that are directed at you outside of www.direct-vet.co.uk.

You can block cookies at any time by changing your browser settings.

If you did not find the answer to your question, or if you would like more information, please contact our Customer Service, 7 days a week, at contact@direct-vet.co.uk or contact@direct-vet.ie We would be more than happy to help you.